|| Frequently Asked Questions
| Q: What is your service area?
A: See Service Map
Q: What are your transit times?
A: We use the following mileage guideline in determining transit times: under 500 miles delivered next day, under 1000 miles delivered in two days, and under 1500 miles delivered in three days.
*Rural areas may require an additional day. See Transit Times
Q: What is your claims ratio and how long does it take to settle a claim?
A: Our current claims ratio is less than 1% and all claims are settled within 30 days providing all information is complete. See Cargo Claims
Q: What is R+L Carriers' Quality Control Program?
A: R+L Carriers has a team of quality control people that travel to each terminal within the company's service area. These individuals have many years of experience in the motor carrier industry. Their main function is training and teaching freight handling procedures, while looking for ways to improve service to the customer. See Quality Program
Q: What is R+L Carriers' operating ratio?
A: R+L Carriers has produced a sound financial history continuously operating in the 80's.
Q: What are R+L's expansion plans?
A: R+L Carriers will continue to expand at a controlled growth rate, in order to preserve our superior service and maintain our sound financial standing. See Press Room
Q: How do R+L base rates compare to their competitors?
A: R+L Carriers' rates were designed to be competitive in the market place. In fact, R+L has published blanket discounts for all customers to enjoy. Contact your local Sales Representative to discuss a program designed for your needs. Get Freight Quote
Q: What is the latest I can call for a pickup?
A: Pickup times vary from location to location depending on linehaul schedules. Contact your local terminal or Sales Representative. See Pickup Request
Q: Where are your terminals located?
A: R+L Carriers has Nationwide LTL and Truckload services, including shipping Puerto Rico, Mexico, and more. See Freight Terminals.
Q: On the R+L trailers I see Greenwood, Gator Freightways, and R+L Transfer. Who are these companies?
A: These are the names of the sister regional carriers that collectively operate as R+L Carriers. See R+L Family
Q: How can I get a rate quote?
A: Freight quotes can be obtained from this Web Site or from the Traffic Departments in Wilmington, OH; Lakeland, FL; or Greenville, SC. You can fill out an online form to receive a Rate CD by mail.
Q: What are some of the value added services that make R+L superior to my present carrier?
A: R+L is among the leaders in the LTL, Truckload, and Logistics industry providing superior on-time performance. In fact, 98% of our deliveries arrive on time, and 99.6% arrive exception-free. We also offer appointment setting, hazmat services, in-cab scanning technology, freeze protection and thermal blanket wrap, and more. All linehaul trailers have logistic load bars for reduced damage potential. See Value Added Services
Q: What is Jet Service?
A: Jet Service is a regional, expedited service that guarantees next day delivery by 10:30 a.m. or you pay no freight charges. Since this is a limited service, contact your local Terminal Manager or Sales Representative for details.
Q: Do you provide truckload service?
A: R+L Carriers is primarily an LTL carrier, but will provide truckload service in certain areas of our system. Contact your Sales Representative for details. You can also get truckload services.
Q: What is MYRLC and how does it differ from R+L Eway?
A: MYRLC is a private and secure section that R+L Carriers has designed exclusively for its customers. MYRLC hosts a number of online tools you can customize to help you do business more efficiently. You do not have to be an R+L Customer to use the basic shipping tools in R+L Eway.
Q: How do I begin using MYRLC?
A: In order to keep your information secure when using MYRLC, our system requires you to login using a User ID and Password. To obtain a User ID and Password call 1-800-543-5589.
Q: What is Click and Ship?
A: R+L's new Click and Ship guides you through the process of filling out shipping documents in three steps. The three steps are Rate Quote, Bill of Lading and Pickup Request. One step guides you into the next step, carrying over your information into the next form. You will never have to type in the same information twice.
Q: Where is Click and Ship located?
A: Click and Ship is located on the upper left hand side of almost all of the pages on our Web Site.
Q: Do I have to be logged into MYRLC to use Click and Ship?
A: No. Both MYRLC members and non-members can use Click and Ship. However, there is an advantage to using Click and Ship while logged into MYRLC. When logged in, the tools in Click and Ship become customized to you.
Q: How can I trace a shipment and where is Shipment Tracing located?
A: You can trace a shipment by typing in your shipment's Pro# into the Shipment Tracing box located on the upper right hand side of almost all of the pages on our Web Site.
Q: Where can I find instructions on how to fill out a Bill of Lading?
A: See Bill of Lading for instructions and an outline on how to fill out a Bill of Lading.
Q: How do I obtain proof of delivery of my shipment?
A: Use our friendly tool MYRLC to get the proof of delivery.
Q: Where can I find information and instructions on how to use the Automated Customer Assistance line?
A: See the Automated Customer Assistance Web page to find out how to use the Automated Customer Assistance line to Trace a Shipment, get a Rate Quote or Receive a Fax of one of your shipping documents.
Q: What is the Automated Customer Assistance line phone number?
A: The number is 1-800-558-5651.