2. If Carrier fails to deliver a shipment by 12:00 p.m. (local time) on the scheduled delivery commitment, subject to certain exclusions, Carrier will issue a zero dollar invoice for the transportation charges of that shipment. After 12:00 p.m. (local time), deliveries are considered late, unless an appointment was required by the consignee. The “scheduled delivery commitment” is based upon the transit standards between any two zip codes and can be found on rlcarriers.com or by contacting Customer Service at 1-800-582-1485.
3. Eligibility. Shipments picked up by 5:00 p.m. local time for direct point service are eligible for R+L Guaranteed by 12:00 PM Service referred to as Guaranteed AM. The scheduled delivery commitment is based on the date the pickup actually occurs and not on the date that the pickup was scheduled to occur (i.e., does not cover missed pick-ups). R+L Guaranteed by 12:00 PM or Guaranteed AM service covers all Less-Than-Truckload (LTL) direct shipments originating from and destined to all points in the 48 contiguous states designated as approved origin and destination pairings.
4. Requesting Service. In order to request the R+L Guaranteed AM service, the Customer must clearly and distinctly indicate “Guaranteed by 12:00 PM Delivery” or “Guaranteed AM” on the face of the bill of lading when the shipment is tendered to Carrier. To indicate R+L Guaranteed Delivery service using the bill of lading generator on www.gorlc.com/kp_bol.asp, the Customer must select the “Guaranteed by 12:00 PM” check box in the Additional Service Options section.
5. Charges for R+L Guaranteed Delivery by 12:00 PM or Guaranteed AM service are the debtor’s otherwise applicable net linehaul charges for that shipment (the “Standard Charges”), plus a 30% upcharge of the net linehaul charges for that shipment, subject to an Absolute Minimum Charge of $65.00 per shipment.
6. In the event the shipment is not delivered by the scheduled delivery commitment, and subject to certain exceptions set forth below, all transportation charges related to the specific shipment will be voided. Carrier will issue a zero dollar invoice to debtor showing that no transportation charges are due for that shipment. Carrier will attempt delivery of the shipment with reasonable dispatch in accordance with its scheduled delivery service. In the event the debtor believes that a zero dollar invoice should have been issued, the debtor shall notify Carrier within fifteen (15) days of the date of delivery by calling Customer Service at 1-800-582-1485.
7. In the event the shipment includes a “call for appointment” or “notify”, we will make every effort to schedule and deliver within the time frame designated by debtor. However, once an attempt and confirmation is made with consignee, it is the consignees agreed upon time that will override the time designated on BOL due to the “Call for appointment designation. In the case of the delivery falls outside the timeframe on the BOL due to consignee’s decision to accept earlier or later, R+L will not reimburse nor deem shipment late under the provisions of the Guaranteed by 12:00 PM referred to as Guaranteed AM service rules.
Exclusions. R+L Guaranteed AM does not apply to the following shipments:
A) Originating from or destined to any points outside the contiguous United States:
To or from the states of Alaska and Hawaii and the commonwealth of Puerto Rico, Guam, the Caribbean, US Virgin Islands and other US territories; to or from Canada, Mexico, Central/South America, Europe and Asia.
B) Not properly packaged or labeled by the Shipper.
C) Delayed due to missing, incomplete or inaccurate documentation.
D) Requiring protection from freezing service.
E) Requiring special equipment for delivery, including fork lift, crane or other mechanical devices.
F) Shipments that are destined for will call points.
G) Shipments that are held for consolidation.
H) Containing hazardous materials that are incompatible with other items on the trailer.
J) Involving R+L Carriers Truck Load services, capacity management, brokerage, intermodal, spot market pricing or other special programs.
K) Held for inspection of detained by governmental regulation or mandate.
L) Acts of God.
M) Shipments that are destined to Convention Centers or Tradeshows.
8. If the failure to meet the scheduled delivery commitment is caused by events beyond Carrier’s control, including, but not limited to, act of God, acts or omissions of public authority; riots, strikes or labor disputes, including those of third parties; government regulations, orders or requirements; disruption in ground transportation as a result of weather or other causes; acts of public enemies or acts of terrorism; disruption or failure of communications or information systems; or acts or omissions of Shipper, Consignee or Owner of goods or any person or entity other than Carrier, the 30% additional upcharge will not be assessed, but the Standard Charges will apply.
9. If Carrier attempts delivery by the scheduled delivery commitment, but is unable to complete delivery due to exceptions caused by Shipper or Consignee, the Standard Charges plus the 30% upcharge shall be due to Carrier. Exceptions generally include, but are not limited to, shipments where the Shipper or Consignee delays or refused delivery for any reason.
10. If Carrier attempts delivery by the scheduled delivery commitment, but is unable to do so, primarily due to causes beyond Carrier’s control and are not caused by Customer, Consignee or Consignor, the 30% upcharge will not be assessed, but the Standard Charges will apply. R+L Guaranteed Delivery does not cover shipments delivered damaged or short/partial deliveries. Customer must utilize Carrier’s claims process to file claims for damaged items or short/partial deliveries. R+L Guaranteed Delivery does, however, cover the transportation charges associated with damaged items delivered beyond the scheduled delivery date, or short/partial deliveries if Carrier fails to deliver at least one item out of the shipment by the scheduled delivery date.
11. Carrier reserves the right of recourse against the requestor of the service should Carrier be unable to collect any applicable R+L Guaranteed Delivery charges from debtor.
12. These terms and conditions shall control in the event they directly conflict with the provisions contained in any applicable contract or other applicable tariff item.
13. Carrier reserves the right to modify, suspend or cancel R+L Guaranteed Delivery, at its sole discretion at any time without prior notice. In such cases, only the Standard Charges will apply. Carrier will provide notice of any amendment, suspension or cancellation via its applicable company website, which shall be the controlling version of the programs terms and conditions.
EFFECTIVE AUGUST 19, 2009.