Check Claim Status You may obtain information regarding the Status of a Claim by contacting our Claims Department at 1-800-543-5589 or online by entering your claim number below:
About Cargo Claims Although every attempt is made to prevent cargo loss and damage, there may be an instance when you find it necessary to file a Cargo Claim. Our policy is to handle your claim promptly and fairly. The following reminders can assist us in meeting this objective and help us to avoid processing delays:
Claims must be filed in writing.
The claim must be supported by the original freight bill, the original Bill of Lading, and the original invoice for goods shipped.
Filing of a claim should take place as soon as possible after occurrence, and must be filed within nine months of the delivery date to meet the Bill of Lading contract requirements.
To file a Cargo Claim, send your claim form and supporting documents to:
Cargo Claims Department
P.O. Box 271
Wilmington, OH 45177-0271
Questions regarding the filing of a claim should be directed to the Cargo Claim Department at 1-800-543-5589.