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R+L Web Tools
Use the drop down menu or links below to navigate The R+L Web Tools.
  Click and Ship
Rate Quote
Volume Truckload Quote
Offshore Rate Quote
Bill of Lading
Pickup Request
  More Eway Tools
Transit Times
Shipment Tracing
Credit Application
Density Calculator
Rules Tariff
Special Charges
Service Points
Claims Status
R+L Guaranteed Service
 R+L Automated Customer Assistance
 
Now it's as easy as 1-2-3 to get shipping information with the R+L Automated Customer Assistance line!

Dial: 1-800-558-5651
Press Press 1 for Shipment Tracing Image for Shipment Tracing
Press Press 2 for Rate Quote Image for Rate Quote
Press Press 3 for Rate Quote Image to receive a fax of a shipping document
Press Press 0 for Customer Service Image at anytime for Customer Service
Shipment Tracing - Press 1
1) For Shipment Tracing press "1".
2) Enter your 9 digit Pro Number followed by "#".
3) If the Pro Number you entered is correct press "1".
4) If the Pro Number you entered is incorrect press "2" to re-enter.
5) At this point your request will be processed and you will be given your shipment's scheduled delivery time or location.

Rate Quote - Press 2
1) To receive a Rate Quote press "2".
2) Enter the Originating Zip Code followed by "#".
3) Enter the Destination Zip Code followed by "#".
4) Enter your Discount or enter "0" for gross rate followed by "#".
5) Enter the Weight of your shipment followed by "#".
6) To enter another Freight Class press "1".
7) To continue press "2".
8) If the information you entered is correct press "1".
9) To hear your information again press "2".
10) If the information you entered is incorrect press "3" to re-enter.
11) You will be given a Rate and a Quote number based on the information that was provided.

NOTE: Rate quotes are based on the information entered by the customer for business to business shipments and DO NOT include accessorial charges or special minimums. Rate quotes are subject to all lawful tariffs in effect on the date of the shipment.

Receive a Fax - Press 3
1) To receive a Fax of a particular document press "3".
2) Choose the type of document you would like Faxed to you:
  • Press "1" for Proof of Delivery
  • Press "2" for Bill of Lading
  • Press "3" for Invoice


  • Then, follow these simple steps:
    1) Enter your 9 digit Pro Number followed by "#".
    2) If the information you entered is correct press "1".
    3) If the information you entered is incorrect press "2" to re-enter.
    4) Enter your 10 digit Fax number followed by "#".
    5) If the information you entered is correct press "1".
    6) If the information you entered is incorrect press "2" to re-enter.
    7) To receive the requested Fax press "1".
    8) To cancel your request press "2".
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